- 92, Opp. A.A Kime, Off Lagos Street, Maiduguri, Borno State
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At Supertouch Kindness Foundation (SKF), our community-based approach is anchored in inclusion, accountability, and local ownership. We believe that lasting impact comes not from delivering aid to communities, but from working with them co-creating solutions, building capacity, and amplifying local voices. Every step we take is aligned with global best practices and humanitarian principles, including the Sphere Standards, which guide quality and accountability in crisis response.
Our operational framework is built on four interconnected pillars, each reflecting our commitment to dignity, protection, and sustainability.
People affected by crisis must be involved in decisions that affect them. — Sphere Handbook, Core Standard 1: People-Centred Humanitarian Response
SKF begins every project with deep engagement. We enter communities not with answers, but with questions — asking what do you need, what matters most to you, and how can we walk with you?
Through participatory methods such as focus group discussions, key informant interviews, and rapid needs assessments, we prioritize listening to women, youth, and persons with disabilities — ensuring marginalized voices shape our understanding. This inclusive assessment is vital in fragile settings where assumptions can lead to inappropriate or harmful programming.
Our engagement model also aligns with Core Humanitarian Standard (CHS) 4, which calls for participation, feedback, and informed decision-making at every stage of project design and delivery.
“Local capacities should be identified and strengthened wherever possible.” — Sphere Handbook, Core Standard 3: Design and Response
Following the needs assessment, we collaborate with community leaders, traditional authorities, local CSOs, and government agencies to co-design programs that reflect community priorities and realities. Our designs are gender- and disability-sensitive, using disaggregated data and inclusive planning tools to ensure no one is left behind.
From tailoring sexual and reproductive health (SRH) education to reflect local beliefs, to integrating persons with disabilities into GBV response pathways, we prioritize cultural sensitivity, contextual relevance, and intersectional inclusion.
This approach reflects the Sphere Protection Principle 1, which emphasizes the obligation to avoid causing harm and to design with the safety and dignity of affected populations in mind.
“All disaster-affected people have the right to receive humanitarian assistance appropriate to their needs.” — Sphere Humanitarian Charter
Our programs are delivered through community-based systems that empower local actors — because true resilience begins at the grassroots. We train:
COMBAT volunteers to identify and respond to GBV
Peer educators to deliver SRH and MHPSS education
Health and protection workers to serve with empathy and cultural awareness
In all interventions — whether we’re distributing dignity kits, facilitating disability inclusion dialogues, or delivering psychosocial support — we ensure services are accessible, respectful, and rights-based.
This reflects Sphere Minimum Standards in Health and Protection, which emphasize equitable access, dignity, and community participation in service delivery.
“Humanitarian responses must include mechanisms to monitor the impact of their work and adapt to changes.” — Sphere Core Standard 5: Performance, Transparency and Learning
Impact isn’t just measured by the number of people reached — but by how they were reached, and what changes remain when the project ends.
We use real-time monitoring, beneficiary feedback tools, and post-activity evaluations to refine our programming and uphold accountability. Feedback loops are built into every project cycle, enabling communities to assess our performance and co-create solutions when gaps arise.
Beyond project lifecycles, we build long-term sustainability by:
Strengthening local referral systems
Linking communities to government structures
Facilitating knowledge transfer and local leadership development
This aligns with Sphere’s focus on strengthening local response capacity and ensuring continuity of services after the humanitarian phase ends.
Since 2021, Supertouch Kindness Foundation has reached over 50,000 people in some of Nigeria’s most underserved communities — not by working for them, but by walking alongside them. Our model reflects a commitment to the humanitarian Standard of dignity, participation, safety, and accountability, ensuring every individual we serve is treated not just as a beneficiary, but as a co-creator of change.
Whether in Borno, Adamawa, Plateau, or beyond — our mission is clear: to build with communities, not around them.
